Overview

A leading supplier of IT Services and Software to the Retail Industry, providing EPOS Solutions and Software to both small and large retailers is now looking for an IT Technical Support Apprentice to cover a host of duties. This is an excellent opportunity to begin an IT career and gain experience in a wealth of disciplines.

Daily duties will include:
To Log Incoming Support Calls
To assist the Senior Support Engineer(s) with Internal and External (Client) Support (Hardware & Software)
To deal promptly with Support Calls and allocate to appropriate engineer in the absence of the Senior Support Engineer
To input and update information onto the Maintenance Logging System
To inform clients of Support Log Reference Numbers & update Clients as Required
To undertake / assist with System installations – Internal and External
To provide Out of Hours Support on a Rota Basis (after probation)
 
Entry requirements
Minimum of 4 X GCSE’S grace A-C including English and Maths

Skills required
Communication skills
IT skills
Organisation skills
Attention to detail

Training to be Provided
ICT Level 3 Apprenticeship Standard:

Qualification together with onsite training by the employer.

For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

ICT 3 Course 1 – Hardware and Networking

ICT 3 Course 2 – Software and Security

ICT 3 Course 3 – ICT Administration

Professional Development Progamme

Things to consider
● Do you have a driving license or are working towards?

● Do you possess the required interest and passion for IT?

● Do you possess the desired qualifications?

● Are you able to travel to the place of work on a daily basis?

Future Prospects
Full time job role, career progression, further training. A full salary review upon completion of probation period.

About Datascan Retail Systems

Datascan Retail Systems are a leading supplier of IT Services and Software to the Retail Industry. Providing EPOS Solutions and Software to both small and large retailers mainly in the fashion and soft/hard goods area.